Help and advice for student supporters
We’ve produced two downloadable guides for our student supporters as below. We hope these guides cover all the questions you might have, whether you’re supporting an applicant making their first decisions about university and the course they want to study, or one who’s preparing to start with us later this year.
If your applicant is starting their studies in September 2019, download our 2019 guide.
If your applicant is looking to start their studies in September 2020, download our 2020 guide.
The wellbeing of our students is extremely important, and we have a team in place to support students with mental health conditions as well as those who might need emotional support during their studies. To prepare for University life, both you and your son or daughter might find the Student Minds ‘Know Before You Go’ guide a useful resource.
Our dedicated student support service at the University is known as askUS. Based centrally on campus, the team are able to help with a range of student queries, including money matters, accommodation, disability and learner support, work and careers, academic support and much more. No question is a silly question: we're always here to help.
Finance and money matters
The cost of university can be a major concern for applicants and their supporters, but the most important thing to note is that there are no upfront costs for tuition fees, and any repayments will be linked to the graduate’s salary once they reach a certain threshold for payment. You’ll find some really helpful information on our Money Matters pages including budgeting and living costs advice. The Student Room and Money Saving Expert also have some great resources for students and their supporters.
All full-time undergraduate degree courses at the University of Salford cost £9,250 per year* for September 2019 or January 2020 entry. Any courses with a foundation year as the first year of study may have a reduced tuition fee for the duration of the foundation year of study. Course fees can be found on our course finder pages for each particular programme of study.
* Please note, our fees are reviewed on an annual basis and may be subject to change.
Tuition fee loans are provided by the Student Loans Company and applications are made to Student Finance England, Wales, Scotland or Northern Ireland as appropriate. It is recommended that applications for student finance are made by the end of May 2019 for students starting their studies in September 2019. This is the last date for application to guarantee that funding is in place and it is worth noting that without funding being in place, we do not allow students to register for their course.
Accommodation at Salford
We have some excellent accommodation options at Salford, with our Peel Park Quarter accommodation recently being voted as second best Halls of Residence in the UK by Student Hut. Our accommodation sites are managed by our partners, Campus Living Villages, who have a great team on-hand supporting our students.
We also recognise that on-campus accommodation isn't for everyone; students may decide to commute from home, or live in off-campus accommodation. We work with Manchester Student Homes, who run an accredited landlord scheme for students looking for off-campus accommodation.
This year, we’re also introducing commuter hubs on campus, giving our commuter students a space for studying, socialising, having lunch and relaxation between classes. They’re currently under construction and will be open for our September 2019 cohort.
On occasion, students who move into our accommodation make the decision that it’s not for them, and they want to move out. In this instance, students should speak to the askUS team, who can help them with their decision. It’s important to note that when signed, the tenancy is legally binding and for the full academic year. Sometimes it will be possible for a contract to be taken over by another student, but if this is not possible, the student will remain liable.
Communications from us
During the application window, we send a number of communications to our offer holders. Some of these communications include general information, hints and tips or information relating to their offer, while others are practical communications that may need the applicant's action.
We always verify an applicant’s identity before responding to an enquiry about the status of an application. It’s important that, when communicating with us, the applicant informs us of their full name, course of application, UCAS personal ID number and date of birth. This information enables us to respond quicker to any queries we receive.
Student ID number
All applicants are issued with a student ID number when they apply to study with us. This is an eight-digit unique identifier, starting with an ‘@’ sign. It can be found on the initial ‘thanks for your application’ email, and in the footer of any communications thereafter. We advise applicants to keep this number handy when contacting us, and it will also be needed for accommodation applications.
Prior to results day, applicants should ensure all contact information is up-to-date on UCAS. Often, applicants will use a school email address at the point of application, but find it is no longer accessible when they finish college. We also recommend adding us to any ‘safe senders’ list on email accounts to avoid any important communications ending up in junk folders; most of our emails come from firstname.lastname@example.org or email@example.com.
If your son or daughter applied before the UCAS deadline of 15 January 2019, they will now have received all responses from their chosen universities and selected their firm and insurance choices (the deadline for which was the 1 May 2019) on UCAS Track. If your son or daughter failed to meet the deadline to reply to offers, they will have been 'declined by default', which automatically marks offers as unsuccessful.
If you do find that your son or daughter's application has been rejected by default, there is a very short period of time (usually around two weeks) in which UCAS will allow for the application to be reinstated. You should call UCAS as soon as possible on 0371 468 0468 as a matter of urgency.
Your son or daughter has an offer conditional on a BTEC only
We receive BTEC results automatically through UCAS and they’re typically received towards the end of July. Because we get them automatically, there is no requirement for the applicant to send these on to us directly. We’ll confirm in the results day email when welcome communications will begin, but this is usually the first week in August.
Your son or daughter has an offer conditional on A-levels only
We receive A-level results automatically through UCAS and our decision will be shown on UCAS Track on 15 August.
We will text the applicant and send an email on the morning of A-level results day. Registration communications will start the subsequent week.
Your son or daughter is studying other qualifications
The most common qualifications for university entry are A-levels, BTECs and Access qualifications and we receive all of these results automatically. If your child is studying something else, you can view a list on the UCAS website which shows which results are received through UCAS and sent directly to universities.
If the qualifications your child is studying are not on the list, you will need to send these through to us when you receive your results.
Please send these through as soon as possible and by the 31 August at the latest. Again, we will provide the appropriate contact information for these results to be sent through to a little closer to the time.
Your son or daughter's offer includes GCSE conditions
If there are GCSE conditions included in your son or daughter’s offer, we do not receive these automatically and these will need to be sent through to us directly. Before results day we’ll let the applicant know that they need to do this and we’ll provide the appropriate email address for the results to be sent through to.
Your son or daughter does not meet the conditions of their offer
Unfortunately, not all of our applicants meet the entry standards required for their course, meaning that we’re not able to confirm their place. Before making the decision to reject an applicant at this stage, we will review whether there are any appropriate foundation or alternative courses, and, if we believe there are, we will make an alternative offer.
If we are not able to confirm an applicant’s place, this will be visible on UCAS Track. Their insurance institution will then review if they can accept the applicant instead and if so, that will also be shown on UCAS Track. If the applicant is shown as in Clearing, then they have not met the conditions of their firm or insurance institution.
We have a dedicated confirmation line in operation during the August results day period. You can contact us on 0300 555 5030 and select option 2.
When your child applies to university, we are unable to provide any information about their application to you as their parent, carer or supporter, without the express permission of the applicant. This is in keeping with the Data Protection Act 2018, and all universities operate in the same way. We appreciate that this can be quite a challenging transition, and if your son or daughter would like you to discuss their application with us, they will need to provide consent to us on firstname.lastname@example.org.
If you have any further questions or queries, you can contact us by:
Tel: 0161 295 4545 (choose option 1 then 1 again).
During the application process, we are unable to provide any specific information to you as the parent, carer or supporter of an applicant without their express permission, unless you are nominated on their UCAS form as a contact. We recognise that this can be quite a challenging transition and if your applicant would like you to discuss their application with us, they can confirm their consent using the above email address.