Help and advice for student supporters

Prospective student and parent exploring the campus on an Open Day

We know these last few months have been a period of uncertainty for everyone, and we’ve had a lot of questions about how the pandemic will affect the university experience of our students. To help, we’ve complied a range of questions and answers on our FAQ page. If you still have any questions, please get in touch using the contact details at the bottom of this page.


We understand you want to support your applicant in making an informed decision about studying with us, so we've produced a downloadable guide to help. We hope this guide covers all the questions you might have about life at Salford and the opportunities available at our institution. 

Student Support

The wellbeing of our students is extremely important, and we have a dedicated student support service in place, known as askUS. The service is centrally based on our campus and supports students with mental health conditions as well as those who might need emotional support during their studies. Our askUS team are also able to help with a range of student queries, including money matters, accommodation, disability and learner support, work and careers, and academic support.

To prepare for University life, both you and your applicant might find the Student Minds ‘Know Before You Go’ guide a useful resource for identifying and navigating a range of situations students often encounter.

Screen shot from the video which reads: you won't pay upfront

Finance and Money Matters

A jar of coins

The cost of university can be a major concern for applicants and their supporters, but the most important thing to note is that there are no upfront costs for tuition fees, and any repayments will be linked to the graduate’s salary once they reach a certain threshold for payment. You’ll find some really helpful information on our Money Matters pages including budgeting and living costs advice. The Student Room and Money Saving Expert also have some great resources for students and their supporters.

All full-time, undergraduate degree courses at the University of Salford cost £9,250 per year* for September 2020 or January 2021 entry. If your applicant is studying a Foundation year as their first year of study, this may have a reduced tuition fee. For more information on the fees for each course, please see individual course pages.

* Please note, our fees are reviewed on an annual basis and may be subject to change.

Student loans

Tuition fee loans are provided by the Student Loans Company and applications are made to Student Finance England, Wales, Scotland or Northern Ireland as appropriate. We would encourage applicants to apply for their student finance as soon as possible to ensure their finances are in place for the new academic year.

Please note: from 6 April 2020, the repayment threshold for post-2012 (plan 2) loans will rise from £25,000 to £26,575, as announced by the government in February 2020. For more information, visit the website.

Accommodation at Salford


We have some excellent accommodation options at Salford, with our Peel Park Quarter accommodation recently being voted as the second best Halls of Residence in the UK by Student Hut. Our accommodation sites are managed by our partners, Campus Living Villages, who have a great team on-hand supporting our students.

We recognise that on-campus accommodation isn’t for everyone, and some of our students may decide to live in off-campus accommodation. Our University also work with Manchester Student Homes, a free, university-run housing service who run an accredited landlord scheme for students looking for off-campus accommodation.

For students who have decided to commute into University from home, we’ve also introduced commuter hubs on campus. The hubs provide our commuter students with a space to study, socialise, have lunch and relax between classes.

On occasion, students who move into our accommodation make the decision that it’s not for them, and they want to move out. In this instance, students should speak to the askUS team, who can help them with their decision. It’s important to note that when signed, the tenancy is legally binding and for the full academic year. Sometimes it will be possible for a contract to be taken over by another student, but if this is not possible, the student will remain liable.

Communications from us

During the application window, we send a number of communications to our offer holders. Some of these communications include general information, hints and tips or information relating to their offer, while others are practical communications that may require action from the applicant. 

Things you should know

Applicant verification

We always verify an applicant’s identity before responding to an enquiry about the status of an application. To help us respond quickly, it’s important that, when communicating with us, the applicant informs us of their full name, course of application, UCAS personal ID number and date of birth.

Student ID number

All applicants are issued with a student ID number when they apply to study with us. This is an eight-digit, unique identifier, starting with an ‘@’ sign. It can be found on the initial ‘Thanks for your application’ email, and in the footer of any communications thereafter. We advise applicants to keep this number handy when contacting us, and it will also be needed for accommodation applications.

Contact information

Prior to results day, applicants should ensure all contact information is up-to-date on UCAS. Often, applicants will use a school email address at the point of application, but find it is no longer accessible when they finish college; in this instance, it is important to update this with a personal email address.  We also recommend adding us to any ‘safe senders’ list on email accounts to avoid any important communications ending up in junk folders; most of our emails come from or

Making decisions

If your applicant applied before the UCAS deadline of 15 January 2020, they should have received all responses from their chosen universities by 31 March 2020, and can select their firm and insurance choices (which must have been done by 18 June 2020) on UCAS Track. If your applicant fails to meet the deadline to reply to offers, they will be 'declined by default', which automatically marks offers as unsuccessful.

If you do find that your applicant’s application has been rejected by default, there is a very short period of time (usually around two weeks) in which UCAS will allow for the application to be reinstated. You should call UCAS on 0371 468 0468 as a matter of urgency.

What to do if...

Your applicant has an offer conditional on A-levels, BTEC or an Access course

Despite the current circumstance, schools and colleges will still award grades, in keeping with the guidance that has been issued by Ofqual and examination boards. We automatically receive these results via UCAS, and your applicant will be able to see our decision on UCAS Track on 13 August.

If your applicant is studying a QCF BTEC, they will receive their results on Thursday 30 July or Tuesday 4 August and we may be able to make a decision on their application sooner than the 13 August – if this is the case, we will contact them directly.

We will also text the applicant and send an email on the morning of results day. If successful, applicants will also receive registration communications the subsequent week.

Your applicant is studying other qualifications

The most common qualifications for university entry are A-levels, BTECs and Access courses, and we automatically receive results for these via UCAS.

If your applicant is studying something else, you can view a full list of the qualifications that are received through UCAS and sent directly to universities on the UCAS website. If the qualifications your applicant is studying are not on the list, we will need their results to be sent through to us.

Please send these through to us as soon as possible, and by the 7 September 2020 at the latest – we will provide the appropriate contact information for these results to be sent to us a little closer to the time.

Your applicant's offer includes GCSE conditions

GCSE results will continue to be released on Thursday 20 August. We do not automatically receive GCSE results, so these must be sent to us as soon as possible and by the 7 September 2020 at the latest. Before results day, we’ll let the applicant know they need to do this and provide them with the appropriate contact information.

Your applicant is a private candidate and has been told they will not receive a grade

If your applicant is a private candidate and has been told they will not receive a grade from their school or college, we must be informed. We are not able to identify this from their UCAS application, so unless we are aware, we will not be able to process their application once we get to the results period. 

Please advise your applicant to email, quoting their UCAS ID number, date of birth and the details of their circumstance.

Your applicant does not meet the conditions of their offer

Unfortunately, not all our applicants meet the entry standards required for their course, meaning that we’re not able to confirm their place. Before making the decision to reject an applicant at this stage, we will review whether there are any appropriate foundation years or alternative courses, and, if we believe there are, we will make an alternative offer.

If we are not able to confirm an applicant’s place, this will be visible on UCAS Track. Their insurance institution will then review if they can accept the applicant instead and if so, that will also be shown on UCAS Track. If the applicant is shown as in Clearing, then they have not met the conditions of their firm or insurance institution.

We have a dedicated confirmation line in operation during the August results day period: 0300 555 5030, please select option 2.

Extra-curricular activities


In addition to lectures, seminars, workshops and practical sessions, there are plenty of extra-curricular activities students can get involved in. With the Students' Union, our students can join a range of student-run societies, from debating to dancing, radio to rambling; there's something to suit all. We also have a large sports centre in the heart of campus, where students can take part in exercise classes, swimming sessions, work out in the gym or enjoy a game of badminton with friends.

International Opportunities

Geography students on field trip in the Alps

We want to give our students the experience of a lifetime, so there are a range of opportunities for them to study and work abroad during their time at Salford. You can find out more about the international opportunities we have on offer here.

Data protection

When your applicant applies to university, we are unable to provide any information about their application to you as their parent, carer or supporter, without the expressed permission of the applicant. This is in keeping with the Data Protection Act 2018, and all universities operate in the same way. We appreciate that this can be quite a challenging transition, and if your applicant would like you to discuss their application with us, they will need to provide consent to us on

Contact us

If you have any further questions or queries, our Enquiries team are available to contact by phone or email from 9am-5pm Monday to Thursday, and 10am-4pm on Fridays: