Dr. James Mulkeen

Salford Business School

Photo of Dr. James Mulkeen

Contact Details

Maxwell 603

Please email for an appointment.


Current positions

Associate Dean Accreditations & Partnerships


I have worked in Higher Education for over 20 years in a number of lecturing and management roles. My main interests are within programme development and QA. More specifically I have coordinated the Business Schools strategy in relation to international accreditations including CEEMAN, AMBA, and EPAS. In addition I am involved in the development of higher education provision in the FE sector and have successfully managed a number of collaborative developments within this area.

My teaching expertise is in the area of service and strategic management at both undergraduate and postgraduate levels. My research interests are in the area of services management including banking, retail and more specifically ethical issues involved within the leisure sector of the economy.

I have acted as an external examiner for the University of Wales and am currently external examiner for Nottingham Trent University and the University of Chester. I act as a PhD external examiner and I have undertaken Business School reviews for the University of Central Lancashire and the Leeds Trinity University. I have examined a number of PhD dissertations

Areas of research

Apprenticeships, Credit Scoring, Multi Academy Trust


  • Service sector management
  • Strategic Management
  • Marketing
  • Operations Management
  • Human Resource Management

Research Interests

  • Ethics in Gambling
  • Ethics in Leisure
  • Quality issues in HE vocational Education
  • Service Quality in Service Industries

Qualifications and Memberships


  • PhD
  • MPhil
  • BSc (Hons)
  • PGCE


  • Senior Fellow of the Higher Education Academy